Thursday, 30 June 2016

MOD Veterans Support




MOD VETERANS SUPPORT

To mark the centenary of the Battle of the Somme this week, Defence Business Services has produced a short 30 second film to highlight MOD’s veterans support.

See the film on facebook at  www.facebook.com/modveteransuk or
search facebook for ‘MOD veterans uk’ where the film is pinned to the top.

Wednesday, 29 June 2016

Carillionamey: Patch Management

 


Improving the way we manage your patch

As part of the improvement plan, CarillionAmey have rolled out a new initiative which we are hoping will assist with better communication. Each Accommodation Officer (AO) is responsible for making regular checks on the Service Family homes and the surrounding communal areas for which they are responsible. 
They conduct regular inspections looking out for things such as graffiti, fallen trees, and potholes in roads. During their walk-around they also take a look at the exterior of properties, and may often notice things that families miss, such as a leaking drainpipe or blocked guttering and should alert the occupants so that a job can be raised.

Nowadays with so many families where both partners work, sometimes issues are identified when no one is home, and although the AO will raise the job with the Helpdesk, families may only find out about it when an engineer arrives to complete the job. We recognise that may be a concern for some families so CarillionAmey’s new patch management inspection card aims to solve this problem. Once the AO has identified an issue with the exterior of a property, the details will be completed on the card and posted through the letterbox, helping to prevent small repairs becoming bigger ones
 
 

NSPCC: Online safety



 

Children and young people spend a lot of time online – it can be a great way for them to socialise, explore and have fun. But children do also face risks like cyberbullying or seeing content that's inappropriate.

NSPCC have teamed up with O2  to give you everything you need to know about keeping children safe online.

Whether you're unsure about what happens online or are up to speed with new technology, it's important that you talk to your child about staying safe.

It may feel daunting, but you don't need to be an expert on the internet. Understanding what children do online and the risks they face will help you keep your child safe online.


Thursday, 16 June 2016

Carillion amey - Your Accommodation Officer – your key housing person







Your Accommodation Officer – your key housing person



If you are living in Service Family Accommodation, your CarillionAmey Accommodation Officer(AO) is your key point of contact on the ground.  Their role is instrumental in making sure that you and we are looking after your home from the moment you move into it to the moment you move out.  Our AOs are often your first point of contact and make a real difference to the smooth running of your move in and out. 

We now have a large team of 138 people working as AOs or in supporting roles and we’re running on-going training to ensure they have both the technical expertise you need as well as being customer focused.

Each AO looks after between 250 to 300 properties and is responsible for moving families into and out of them as well as looking after you whilst you are living in the property. They alsoensure local play parks, street lighting and communal grounds areas are well maintained.

If you have an ongoing issue with your property or surrounding areas, please call the Helpdesk on 0800 707 6000 on either option 1 or option 3 and ask our advisor to contact your AO to arrange a home visit. By working together, we can try and make sure that your stay in your property is an enjoyable one. 



Top Tips for a Successful Move Out
Website: Visit the CA website at www.carillionamey.co.uk for all guidance on Moving out of Service Family Accommodation
Film: Watch the CarillionAmey Pre- Move out and Move out YouTube film on our website under the Service Family Accommodation section/Guides, Booklets and Films  
Pre Move Out Appointment: Book and attend your pre – move out appointment
Move Out Tick Sheet Booklet: Download and use your Move out tick sheet booklet from our website to understand what you need to do and check each area of your property to make sure it meets the Move out standard


What Next - Forces Resettlement Guide

 


CarillionAmey: Window restrictors in Service Family Accommodation





Window restrictors in Service Family Accommodation

Important - Window Safety Check Required

As we approach the warmer months of the year, it is really important to check that the window restrictors in the upstairs of your property are working correctly, especially if you have children.
You can do this by:
·         Engaging the window restrictor (putting the lock/latch on) and trying to fully open the window. The restrictor should only allow the window to be opened a small way
·         Look at your window restrictor. It should have the BS kite safety mark stamped on it (shown below)

If you are concerned that your window restrictor is not working correctly please call us on 0800 707 6000 option 1.

If you are moving into your property, your Accommodation Officer will check the window restrictors for you and show you how they work.


Wednesday, 15 June 2016